Frequently asked questions
I submitted my application online. How do I know you got it and what do I do next?
The moment you click 'submit', we’ve got it. Make sure you continue through the other pre-hire documents. If you are not sure there were additional documents, CLICK HERE to learn where to find them. The next step is an HR representative will evaluate your submission and may invite you to the next step in the hiring process. Watch your e-mail!
I forgot my password.
On the left, under the log in box, select 'Forgot Password?" link. Enter the email address you used when you applied and the system will send you an email with password reset instructions. Follow the instructions in the email to log back in.
Didn't receive an email? Please check your junk mail or spam folder.
I submitted my resume a few months ago and some of my contact information has changed. Can Iupdate my profile?
Yes. If anything has changed since then, simply log back into your dashboard and make the changes in "Update Profile".
I was only able to select one location or job to submit my application but I would like to be considered for other locations and/or jobs. Do I need to fill out additional applications to be considered for other locations?
Applying for multiple jobs is very easy and will take very little additional time. All of the information you entered before is saved. Review the information and check its accuracy. Then, select “SAVE AND CONTINUE” to advance through the application. You'll need to do this for all the pre-hire forms, but since all of the information is already saved, this step takes moments to complete. If you have applied for a position that required an assessment, this will not need to be retaken.
May I simply come in and submit my resume?
No. If you stop by, you will be prompted to complete an application online. Should you not have access to the internet, please check with your local public library, unemployment offices or county Worksource for (usually) free computer/internet use.
May I have someone else complete my application?
If you need someone's help to complete the application, that's up to you. But bear in mind that when you digital sign the application, you are swearing that the information was provided by you and you have read the disclaimer. Your digital signature is as legally binding as your physical signature.
Having a technical issue? Email (firstname.lastname@example.org) or call (1-866-342-4280) with the information so that we can resolve your problem. Please include details of which Internet Browser you are using, what does the error message say, or send a screen shot.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact the HR representative at Rapid Response at 313-817-6000.